Overview
This error occurs when we are unable to establish a connection between your device and the Desktop Software using our primary connection method of WebRTC.
If your device is unable to locate the IP and Port of GameGlass on your Desktop Computer, this error will show saying GameGlass couldn't establish a connection.
Everybody's network is set up differently, using different hardware/software, with variable access to good Wi-Fi, which makes it complicated to create a universal solution.
Read more on our networking protocols
Troubleshooting Steps
The most common cause of this error is that you don't have the GameGlass Desktop Software running on your gaming PC. Make sure you have the application loaded and are logged in.
If you need to install the Desktop Software again, you can do so below:
You should also verify that your PC and external device(s) are on a supported network according to our Networking Protocols article.
If you are still receiving the error, continue with the following steps below.
Soft Reset
A soft reset is often all that's needed to resolve many common causes which result in a connection error.
Close the GameGlass Desktop Software from the system tray by right-clicking the GG icon and choosing "Exit"
Log out from any other devices which you've logged into previously. Press the Logout button available beneath the retry connection button.
Now that you are logged out of all open sessions, restart the Host Software first then log back in on your other devices.
Hard Reset
Powering off both your PC and touchscreen device and then rebooting them can clear up more persistent underlying issues. Perform this step whenever a soft reset doesn't resolve the issue as expected.
Connection Error Causes and Solutions
Local Test
First, to isolate the cause of a connection error perform a self-contained test using your gaming PC only. We will not be using your other device at this time.
Open a browser and navigate to https://app.gameglass.gg on the same computer where you've installed the GameGlass Desktop Software.
Log in to your account then select "Initialize GameGlass"
If the Local Test was successful
A successful Local Test proves that GameGlass is set up and functioning properly. If only external devices receive a connection error this shows that something else is preventing the connection, potentially antivirus or VPN software although there are no confirmed conflicts with these as of now.
If your PC and device do not meet the conditions described in our Networking Protocol article they will not be able to connect.
Further assistance
After following the above steps if the connectivity issue is still unresolved then contact us via email at support@gameglass.gg